Privacy Policy

Effective Date: 03-06-2026

Last Updated: 03-06-2026

Applies To: crystallynk.com, the Lyfe Style mobile application, web dashboards, and all related services

1.ABOUT THIS POLICY

This Privacy Policy describes how Crystal Lynk, Inc. (“Crystal Lynk,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information through the Lyfe Style Marketplace Platform, including the Lyfe Style mobile application, website, web dashboards, and related services (collectively, the “Platform”).

This Policy applies to all users of the Platform, including customers, Vendors, Brokers, Subaccount users, and visitors to crystallynk.com.

By using the Platform, you agree to the practices described in this Policy. If you do not agree, please do not use the Platform.

2.WHO WE ARE

Lyfe Style is a service marketplace platform operated by Crystal Lynk, Inc., a Pennsylvania corporation. Crystal Lynk is the data controller for personal information collected through the Platform. Crystal Lynk and Lyfe Style are registered trademarks of Crystal Lynk, Inc.

The Platform supports services across the industries available on the Platform from time to time, including Automotive services and Fashion and Jewellery services at launch, with additional industries to be added through future Platform updates.

Contact information:

Crystal Lynk, Inc.
639 Meehan Drive, Warrington, PA 18976, United States
Privacy inquiries: privacy@crystallynk.com
General support: support@crystallynk.com
Website: crystallynk.com

3.INFORMATION WE COLLECT

3.1 Information You Provide Directly

Customer information:

Name, email address, phone number, and password during registration
Profile picture (optional)
Address, country, state or city, and location selected on the in-app map
Communication preferences, including the “Do Not Solicit” toggle
Service request details, including notes and preferred dates
Vehicle details, where relevant to an automotive service request (such as VIN, mileage, and condition photos)
Body measurements, design preferences, or material specifications, where relevant to a Fashion and Jewellery service request
Information relevant to service requests in additional industries that may be added to the Platform
Photos, videos, and other materials uploaded as part of a service request
Payment proof documents (such as receipts or screenshots) uploaded to support the manual “Mark as Paid” workflow

Vendor information:

Company name, legal business address, email, phone, website, and social media links
Business license, trade certificate, or other registration documents uploaded during registration
Primary contact name and position
Industries and service categories
Service listings, descriptions, pricing, availability, and portfolio media
Banking or external payment instructions where included in invoices or chat communications

All users:

Authentication credentials and security information
Messages exchanged through the in-app chat, including attached media
Reviews, ratings, and reports submitted
Support tickets and correspondence with Crystal Lynk
Content uploaded to project timelines, including photos, videos, CAD files, sketches, design documents, payment proofs, and notes

3.2 Information Collected Automatically

Device identifiers, operating system, browser type, and application version
IP address and approximate geographic location derived from the IP address
Usage data, including pages and features accessed, search queries, filter selections, and timestamps
Log files, crash reports, and diagnostic information
Cookies and similar tracking technologies (see Section 14)

3.3 Information From Third Parties

OTP verification confirmations from telecommunications providers and email service providers
Map data and reverse geocoding results from third-party map providers
Information from data processors and cloud infrastructure providers used to operate the Platform

3.4 Location Information

The Platform uses location information to match customers with nearby Vendors, display map-based search results, and support service delivery. Section 5 describes how location data is collected, used, shared, and controlled.

4.HOW WE USE INFORMATION

We use the information we collect to:

Create and operate user accounts
Review Vendor registration documents and approve, reject, or maintain Vendor applications
Match customers with Vendors based on service category, location, ratings, price range, and availability
Facilitate service requests, bookings, project timelines, and stage approvals
Process invoice generation and the manual “Mark as Paid” verification workflow described in the Terms of Service
Enable in-app chat and communication between customers and Vendors
Send transactional notifications, including booking confirmations, project updates, invoice notifications, and stage approval requests
Send marketing communications to users who have not enabled the “Do Not Solicit” preference and who have consented to promotional messages
Investigate and respond to reports, complaints, and disputes
Improve the Platform, develop new features, and conduct analytics
Maintain the security and integrity of the Platform
Comply with applicable laws, court orders, and government requests
Enforce the Terms of Service

We do not sell personal information to third parties.

5.LOCATION INFORMATION

The Lyfe Style Platform is a location-based service marketplace. Location information is essential to several Platform features. This section explains how the Platform handles location data.

5.1 What We Collect

With your permission, the Lyfe Style mobile application accesses precise and, when available, approximate location from your device (for example, GPS coordinates and network-based location signals). On the web, the Platform collects approximate location derived from your IP address. Customers may also enter or select a location manually using the in-app map.

5.2 Why We Use It

We use location information to:

Match customers with nearby Vendors
Display map-based search results, including a list view and a map view of Vendors
Filter Vendor results by proximity and service availability
Confirm service addresses when a customer books a service involving on-location work
Support route planning and arrival features where offered
Comply with regional service availability rules and applicable laws

5.3 When We Collect It

The mobile application collects precise location only while you are using features that require it, such as nearby Vendor search, map view, or location confirmation during booking. The Platform does not collect background location unless you have explicitly enabled a feature that requires background access and your device displays an active notification.

5.4 How We Share It

Location information is shared internally within the Platform to deliver matching and search features. When you book a service that requires the Vendor to know your location (such as on-site automotive service), the relevant location information is shared with that specific Vendor as necessary to deliver the service. We do not sell location data, share it with advertisers, or transmit it to data brokers.

5.5 Map and Related Third-Party Providers

To render maps, calculate routes, and convert coordinates to addresses, the Platform uses third-party map and location service providers. These providers process data needed to display maps and operate location features under their own privacy policies. Crystal Lynk does not control how these providers process data once it is sent to them for service delivery.

5.6 Your Choices

You can turn off location permission for the Lyfe Style mobile application at any time through your device settings. You may also clear or update any address saved to your profile through the in-app profile settings. Disabling location access may limit your ability to use search, matching, and map-based features.

6.HOW WE SHARE INFORMATION

We do not sell your personal information. We share information only in the following circumstances:

6.1 Between Customers and Vendors

When a customer submits a service request, the customer’s relevant information (such as name, service details, and location information needed for the project) is shared with the receiving Vendor. When a Vendor accepts a booking, the Vendor’s contact and business information is shared with the customer. The in-app chat allows direct communication and media sharing between the parties for the duration of the engagement.

6.2 With Brokers and Connected Vendors

If a customer books a service from a Vendor who operates with Broker capabilities, the Broker may assign the underlying work to a Connected Vendor. Information necessary to deliver the service is routed through the Broker to the Connected Vendor.

6.3 With Subaccount Users

A primary Vendor account may grant Subaccount users access to specific projects. Subaccount users see only the projects and Platform functionalities permitted by the primary Vendor account.

6.4 With Service Providers

We engage third-party service providers to operate the Platform, including cloud hosting, email delivery, OTP services, map providers, analytics, customer support, and security monitoring. These providers process information only as necessary to deliver services to Crystal Lynk and are contractually prohibited from using personal information for any other purpose.

6.5 For Legal Compliance and Safety

We may disclose personal information when required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect the safety of any person, prevent fraud, enforce the Terms of Service, or protect Crystal Lynk’s legal rights.

6.6 Business Transfers

In the event of a merger, acquisition, financing, or sale of all or substantially all of Crystal Lynk’s assets, personal information may be transferred to the acquiring entity. We will notify you of any such transfer.

6.7 With Your Consent

We may share personal information for other purposes with your explicit prior consent.

7.VENDOR DOCUMENTS AND LICENSE INFORMATION

Crystal Lynk collects and stores Vendor registration documents (business licenses, trade certificates, and similar documents) for the limited purpose of confirming that a registering Vendor has provided documents that appear authentic on their face. Admin review is a document-based review and does not constitute background screening, credential verification with issuing authorities, or ongoing license status monitoring.

Vendor registration documents are stored securely, accessible only to authorized Crystal Lynk admin staff, and retained as part of the Vendor’s account record. Customers do not have direct access to Vendor registration documents.

8.COMMUNICATIONS AND THE “DO NOT SOLICIT” PREFERENCE

The Platform includes a “Do Not Solicit” toggle that controls whether Vendors may send promotional or marketing messages to a customer through the Platform. The setting does not block transactional messages, including booking confirmations, project updates, invoices, stage approval requests, or messages directly related to an active project.

Crystal Lynk sends transactional and administrative messages to all users (including OTP, password resets, account notices, dispute notifications, and legal communications). You cannot opt out of these communications while you maintain an active account.

Crystal Lynk may send promotional or marketing messages from Crystal Lynk only to users who have opted in. You may withdraw promotional consent at any time through your account settings.

9.DATA RETENTION

We retain personal information for as long as your account is active and as long as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account:

Your profile data is anonymized, meaning identifying information is replaced with non-identifying values
Service history, project timelines, invoices, audit logs, and dispute records are retained for compliance, financial, tax, and legal purposes
Anonymized data may be retained for analytics, fraud prevention, and product improvement
Backups may temporarily retain your data for the period required by our backup rotation policy
Vendor registration documents are retained for the period required by applicable business records laws

Specific retention periods may be longer where required by applicable law.

10.YOUR RIGHTS AND CHOICES

10.1 Access and Correction

You may access and update your profile information at any time through the account settings in the Platform. For information not available through the settings, contact privacy@crystallynk.com.

10.2 Account Deletion

You may request deletion of your account through the Platform settings or by contacting privacy@crystallynk.com. Account deletion results in anonymization of your profile, subject to the retention obligations described in Section 9.

10.3 Communication Preferences

You may manage notification preferences and the “Do Not Solicit” setting through your account at any time. Transactional and legal communications cannot be disabled while you maintain an active account.

10.4 Location Permission

You may turn off location permission for the Lyfe Style mobile application at any time through your device settings. Disabling location access may affect the functionality of search, matching, and map-based features.

10.5 Data Portability

On request to privacy@crystallynk.com, we will provide an export of the personal information associated with your account in a structured, commonly used, machine-readable format, subject to identity verification.

10.6 Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

11.CALIFORNIA PRIVACY RIGHTS (CCPA AND CPRA)

California residents have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

The right to know what personal information is collected, used, shared, or sold
The right to delete personal information, subject to certain exceptions
The right to correct inaccurate personal information
The right to opt out of the sale or sharing of personal information. Crystal Lynk does not sell personal information.
The right to limit the use of sensitive personal information
The right to non-discrimination for exercising your privacy rights

To exercise CCPA or CPRA rights, contact privacy@crystallynk.com. We will respond to verified requests within 45 days as required by law.

12.EUROPEAN PRIVACY RIGHTS (GDPR AND UK GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent regulations, including:

The right to access your personal information
The right to correct or update inaccurate personal information
The right to delete personal information (“right to be forgotten”), subject to certain exceptions
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent at any time
The right to lodge a complaint with your local data protection authority

The legal bases on which we process personal information include:

Performance of a contract: operating the Platform, completing booking requests, processing the invoice workflow
Legitimate interests: fraud prevention, security, analytics, improving the Platform
Consent: marketing communications, optional features, location collection
Compliance with legal obligations: tax reporting, dispute records, regulatory requests

To exercise GDPR rights, contact privacy@crystallynk.com.

13.DATA SECURITY

Crystal Lynk uses technical and organizational measures designed to protect personal information, including:

Encryption of data in transit using industry-standard protocols
Encryption of sensitive data at rest
Role-based access controls limiting data access to authorized personnel
Secure storage of authentication credentials
Two-factor authentication enforcement for administrator accounts
Regular security reviews, vulnerability monitoring, and access audits

No system is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you and applicable regulators as required by law.

14.COOKIES AND TRACKING TECHNOLOGIES

The Platform uses cookies and similar technologies to:

Maintain your login session and preferences
Analyze Platform usage and improve features
Support security and fraud detection
Deliver location-based search results

You may disable cookies through your browser settings. Disabling cookies may affect the functionality of certain Platform features.

15.CHILDREN’S PRIVACY

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted personal information through the Platform, please contact privacy@crystallynk.com and we will delete it promptly.

16.INTERNATIONAL TRANSFERS

Crystal Lynk operates from the United States. By using the Platform, you understand that personal information may be transferred to, stored in, and processed in the United States and in other countries where our service providers operate. We rely on Standard Contractual Clauses, applicable adequacy decisions, or other lawful transfer mechanisms for cross-border transfers of personal information from the European Economic Area, the United Kingdom, or Switzerland.

17.THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites or integrate with third-party services, including map providers, OTP delivery services, and cloud infrastructure providers. These third parties have their own privacy policies, and Crystal Lynk is not responsible for their data practices. We encourage you to review the privacy policies of any third-party service you use in connection with the Platform.

18.CHANGES TO THIS POLICY

Crystal Lynk may update this Privacy Policy from time to time. When material changes are made, we will notify you by email or in-app notification before the changes take effect. The effective date at the top of this Policy reflects the most recent update. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy.

19.CONTACT US

For questions, concerns, or requests regarding this Privacy Policy, contact:

Crystal Lynk, Inc. Lyfe Style Marketplace Platform 639 Meehan Drive Warrington, PA 18976 United States

Privacy inquiries: privacy@crystallynk.com General support: support@crystallynk.com Website: crystallynk.com

LyfeStyle App